Should you change your mind about your purchase, you can send it back to us within 14 days and receive a full refund, including standard delivery costs.
Your right to cancel begins on the date you place your order and ends 14 calendar days from the day after you receive the product.
You need not provide a reason for cancelling your order; however, you must email us at [email protected] to cancel your order.
Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation and will provide you with instructions to return your item.
Your purchase must be in its original packaging and unworn.
Refunds will only be made via the original payment method and will be refunded as soon as we receive your purchase back.
You will be required to package up the item and return it at your own cost.
We cannot exchange or refund customer damaged goods (statutory rights not affected).
The following items can’t be returned or exchanged unless they arrive damaged or defective:
– Earrings (for health/hygiene reasons)
– Bespoke commissioned, Custom made or personalised orders.
We pride ourselves on our high standards however occasionally issues can happen.
If you think a product is defective then please email Stacey Smith at [email protected] with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products.
All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund.
Faulty goods will be replaced with a like for like replacement where possible.
If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund.
If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.